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Will Call Representative Job Summary:

Works closely with customers at the will call counter to meet their purchasing needs by providing value added customer service, including gathering information from various vendors, sources, placing orders via WDS, and receiving payments.

Essential Functions:

• Greet and handle customers' orders over the counter.
• Pull orders from the warehouse.
• Assist in training will call personnel in customer service, WDS, and product knowledge as needed.
• Maintain and grow will call sales average $_____ per month in sales (determined by each branch).
• Handle and reconcile daily cash, credit card, and check sales.
• Perform daily Returned Goods Authorization and seek approval for credit to the customers or return to branches or factories.
• Work with purchasing and supervisor to keep non–stock items and special orders from adding to inventory.
• Work with purchasing and supervisor to track lost sales due to unstocked items, to improve inventory (fill rate).
• Maintain the showroom, displays, and catalogs.
• Resolve customer complaints and service issues at the counter.
• Research products and orders for customers, i.e., navigate WDS to find related information, check stock and availability of products for customers, etc.
• Work with vendors and other CSP departments/branches to solve problems and issues for customers.
• Attend sales/product training and branch meetings as scheduled.
• Participate in year–end inventory.
• Work trade shows when needed.

Minimum Qualifications:

Must have a strong background in customer service and/or sales with 2 years experience in industry. Hardware product knowledge helpful. High School graduate.

Skills/Abilities/Knowledge:

• Effective organizational skills.
• Ability to explain benefits, values, and features of services offered by CLARK.
• Ability to listen and uncover customers' needs for additional services.
• Ability to follow directions from supervisor and others.
• Ability to effectively utilize CLARK
• s WDS computer system upon training.
• Ability to teach others.
• Analytical thinking and problem solving abilities.
• Ability to multi–task, and have a sense of urgency.
• Ability to provide excellent customer service skills.
• Demonstrate high degree of self–discipline, motivation, and professionalism.
• Ability to interact effectively with co–workers and customers.

Physical Requirements:

• Repetitive hand movements to use computer and writing
• Ability to sit and stand for long periods of time
• Ability to lift/carry/reach materials
• Ability to bend/stoop to pick up materials

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