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Telesales Representative Job Summary:

To influence customer behavior and increase the company’s market share by assuming the service responsibility for an assigned group of accounts. Responsibilities include performing activities, which lead to building and maintaining a sales relationship with each account that will grow profits via the telephone.

Essential Functions:

• Make a minimum of 25 outbound calls with an average length of 10.00 + 1 minute per day.
• Qualify account and territory needs and establish sales strategy.
• Perform calls to match sales strategy, account needs and control parameters.
• Negotiate discount pricing and freight terms, as needed, within company parameters.
• Gather, record, maintain and analyze account information for territory.
• Perform general special project telemarketing calls as needed, not to exceed 20% of total time per month, meeting minimum guidelines as stated above.
• Prepare quotes and process customer requests for samples and literature.
• Enter orders received on outbound calls and coordinate shipments with branch.
• Review account activity with sales manager and adjust strategy to grow sales.
• Accurately complete all tally forms and hand in to manager as required.
• Contribute ideas for direct mailing strategies, sales pitches and scripts.
• Attendance at sales meetings, company trade shows and training classes as needed.

Minimum Qualifications:

• Two years telephone sales and customer service experience.

Skills/Abilities/Knowledge:

• Knowledge of Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Attention to detail.
• Knowledge of hardware products, local and regional needs and competition.
• Effective organizational skills.
• Ability to establish and maintain good customer service with internal and external customers.
• Compliance with branch and company operational procedures.
• Ability to explain benefits, values and features of services offered by CLARK
• Ability to ask questions using open and closed probes and listen to uncover customers’ needs for additional services.

Physical Requirements:

• Repetitive hand movements for PC and writing
• Ability to sit and/or stand for extended periods of time
• Ability to lift/carry/reach materials

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