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Telesales Account Manager Job Summary:

To influence customer behavior and increase the company’s market share by assuming the service responsibility for an assigned group of accounts. Responsibilities include performing activities, which lead to building and maintaining a sales relationship with each account that will grow profits via the telephone.

Essential Functions:

• Establish a sales strategy for your territory by making a plan for each accounts growth potential. Match up our company value added services and promotions to the customer needs.
• Set Top 15 Monthly S.M.A.R.T. Goals and achieve them each month.
• Building relationships with each account, you are a business partner.
• Perform calls to match sales strategy and record all account activity into JEMS.
• Make a minimum of 35 outbound calls per day.
• Contact all dealers 2x per month, with a rotating schedule every two weeks.
• Create a sales packet each month to present all relevant marketing flyers and promotions to the appropriate customer type
• Prepare quotes and process customer requests for samples and literature.
• Negotiate account pricing and freight terms, as needed and within company parameters.
• Prospect NEW customers to CLARK by using other tools (internet, yellow pages etc…)
• Meet territory sales goals, GP% and find new business as agreed upon with your sales manager.
• Qualify accounts with leads given to you by your sales leader.
• Review account activity with sales manager and adjust strategy to grow sales.
• Perform general special project(s) telemarketing calls as needed.
• Enter orders received on outbound calls and coordinate shipments with branch.
• Funnel competitive information to your direct manager, copying the BOM and RSM of your branch.
• Ensure open communication with the branch(s) you represent by attending sales conference calls, meetings and give ideas to management team related to customer service and sales.
• Attend telesales sales meetings, company trade shows and training classes as needed.

Minimum Qualifications:

• Two years telephone sales and customer service experience

Skills/Abilities/Knowledge:

• Knowledge of Microsoft Suite
• Excellent verbal and written communication skills
• Attention to detail
• Knowledge of hardware products, local and regional needs and competition
• Effective organizational skills
• Ability to establish and maintain good customer service with internal and external customers
• Compliance with branch and company operational procedures
• Ability to explain benefits, values and features of services offered by CLARK
• Ability to ask questions using open and closed probes and listen to uncover customers’ needs for additional services.

Physical Requirements:

• Repetitive hand movements for PC and writing
• Ability to sit and/or stand for extended periods of time
• Ability to lift/carry/reach materials

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