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Customer Finance Manager Job Summary:

This position is responsible for managing an assigned portfolio of customer accounts, including the collection of past due amounts, reconciling discrepancies, resolving problems and/or customer concerns or directing to appropriate personnel for resolution. Provides service excellence to branches, sales personnel and customers, while maintaining a strong, sales–oriented perspective and assisting CSP in achieving the goals as set forth in the Strategic Plan.

The Customer Finance Manager must be aware that he/she may be the deciding factor as to whether or not a particular customer remains loyal to CLARK Security Products. To do this, they must be able to uphold the CLARK Security Products company values of Honesty & Integrity, Respect, Teamwork, and Development while having fun, and being accountable for the issue until an amicable resolution is reached. This is the essence of CLARK Security Products customer service excellence, through which the customer is reminded of the value of their relationship with CLARK Security Products.

Essential Functions:

• Approve new accounts by reviewing a complete financing package as submitted by the Customer Finance Specialist
• Apply standard CLARK Security Products collection style by selecting appropriate style based on the type of customer, status of the account or the situation in a fair and consistent manner
• Negotiate with customer on appropriate forms of payment (check by phone, credit card, ACH transfer, next day air, etc.)
• Exercise good judgment in making balanced, informed decisions regarding any issue with a customer.
• Maintain strong sales–orientation, and strive to find ways to make the sale in lieu of declining orders.
• Generate full review of customer portfolio including A/R Statistics and Target account lists. Submit recommendation and next steps to the Director of Customer Finance by the 5th working day of each month.
• Provide service excellence to branches, sales personnel and customers.
• Assist in monitoring orders on credit hold in a timely manner to insure proper contact is maintained on all past due accounts.
• Reconcile problems on customer accounts.
• Must maintain appropriate levels of communication to multiple parties at all times in accordance with circumstances.
• Update customer accounts including Increasing/Decreasing credit lines via credit watch report or periodic updates.
• Maintain the BIG 6 of Service Excellence for the company.
• Meet monthly goals as established by the Director of Customer Finance.
• Contribute to the team environment of the department.
• Attend all mandatory department and company meetings in order to share and learn from shared information or ideas.
• Negotiate payment plans, service charge payments and/or splits, and other customer disputes.
• Resolve conflicts with customers and/or co–workers, in a one–on–one fashion, and without triangular conversations with third parties. Seek management assistance as needed
• Promote a positive image of yourself and the department / company at all times.
• Assist the Director of Customer Finance in reviewing customer financial statements when applicable.

Minimum Qualifications:

• High school graduate with min. 2 years of college and or equivalent work experience.
• 2–3 years experience in customer finance, or credit and collections.

Skills/Abilities/Knowledge:

• Ability to build and maintain strong, effective relationships with all constituents.
• Effective oral and written communication skills.
• Ability to interact with others in a calm, effective and appropriate manner.
• Ability to give and receive constructive feedback in a professional manner.
• Ability to resolve conflicts directly with the individual (customers and co–workers) and seek management's assistance as needed
• Ability to exhibit CLARK's core values: Respect, Teamwork, Honesty & Integrity, Development, and Have Fun
• Basic knowledge of computer skills in Microsoft Excel and Word
• Ability to work independently and as a team
• Ability to use good judgment
• Ability to perform basic accounting and arithmetic
• Excellent phone etiquette, including a smile in your voice at all times.
• Ability to operate general office equipment
• Ability to express or exchange ideas
• Regular attendance and punctuality
• Effective time management and ability to multi–task
• Effective negotiation skills
• Ability to travel as required to visit customers and at managers discretion

Physical Requirements:

• Ability to sit/twist periodically
• Ability to walk/bend/stoop to pick up materials
• Repetitive hand movements for use of computer and writing
• Ability to lift/carry/reach materials
• Ability to sit and/or stand for extended periods of time

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